Tuesday, January 5, 2010

And so it begins...

Greetings, folks. This blog has been started in response to some horrible (beyond horrible, really) customer service I received when doing business with Lancaster Arms, of Goodyear, Arizona. Lancaster is a manufactuer of military-style arms. They are a military contractor, and they also sell firearms to dealers and eligible individuals. (I.e., basically any U.S. citizen over the age of 18, without a criminal history.)

As of late, this company has developed a reputation for lying to customers with regard to orders that have been placed. Whenever a customer calls Lancaster to initially place an order, the owner of Lancaster Arms (Chet Durda) is more than happy to provide outstanding service. But once he has your money...well, then the real fun begins. At that point, the promises he made in order to get you to buy one of his products, start to reveal themselves as more than a little hollow. (This guy comes off as having all the genuineness of a used-car salesman.)

Lancaster's most famous (infamous?) trick is to tell customers that "your order is shipping in two days". This seems to be their canned response to any inquiries about customer orders. Often, customers are calling because the initial product shipment date they were given by Chet Durda, appeared to be...uh..."optimistic". (Many people believe Mr. Durda simply lied to them.) One has to wonder what makes Chet Durda think that when he gives customers a bogus shipping date, those same customers aren't going to be pissed off a week later when they discover that Mr. Durda appeared to be "less than entirely truthful" with them.

And let me be clear...one of the funny things here, is that Lancaster Arms' products are actually pretty good. They have a good reputation for building quality rifles. Which makes it all the more interesting that their customer service is SOOO bad, it still leaves people wanting to complain about them! Incompetence, anyone?

So, without further delay, let Lancaster Arms' customers tell you everything you need to know about this company. [All of the comments I'm posting are from real customers. I have not used their real names or online ID's, although if any of them want to take "pride of ownership" in a comment they recognize is theirs, they are more than welcome to. Also, I have a record of every single comment I post, just in case anyone wants to accuse me of making anything up.]

Buyer beware...

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You are welcome, and in fact encouraged, to leave your comments about experiences with Lancaster Arms. The only requirement is that you stick to facts, or well-documented opinions.

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But quite willing to "help" Lancaster Arms fully understand why the way they run their business, is completely unacceptable.

Welcome to LancasterArmsSucks.blogspot.com

This site exist to help police a firearms manufacturer that has decided to run its business using questionable ethics. Too often, there is not enough complete, accurate information on the Internet about companies engaged in the manufature of firearms. It is my hope that this blog shall serve as a useful tool to help guide potential customers of Lancaster Arms to a fully-informed decision. As of the start date of this blog, many, many people feel as though Lancaster Arms does not run an honest business. We'll let the chips fall where they may...